Support Information

Wiki Documentation Wiki - Most of our documentation is located on-line in our Wiki.

FAQ Frequently Asked Questions (FAQ) - Our technical FAQ gives solutions to many common problems. The FAQ can be found here.

movie EigenGuide Videos - A number of techincal "getting started" EigenGuide videos can be viewed on-line here.

Contacting Us for Support:

Web - File a support request from the "Support" tab through your account on our website.

E-mail - Reach our technical support team for fast, customized support for any Eigenvector Research software product by writing to helpdesk@eigenvector.com

Orders/Invoices Support - To recieve help regarding an order you have placed or want to place, or other information regarding sales, contact our sales team at orders@eigenvector.com

FAX -You can FAX us a question to 509-662-9214. You must include with your question your name, contact information (e-mail address or FAX number) the product you are asking about and your Eigenvector Research username or serial number.

Phone Support - Except for consulting clients and clients of our extended support program, we do NOT do phone support for our software packages. For information regarding extended support, please contact Eigenvector Research at: orders@eigenvector.com